Fifi’s Refund policy

The amazing 360 Returns tag means that you can return your gown for an easy no fuss refund.

What is the 360 returns tag?


The 360 returns tag is used to stop serial returners or wardrobing as it is known in ecommerce terms. The tag has a seal and when the seal is unstuck a void pattern comes up on the tag You will be able to try your wedding dress on knowing that it can be returned if it is not suitable. The tag is very long and has enough give to be moved around the gown to allow freedom to try it on  

Learn more about the 360 ID TAG 


How long do I have to decide?

It is recommended that if you like the gown to buy it that day as you may be disappointed if you want it later down the line and it has sold.  Fifi's refund policy gives you up to 14 days once you have received your gown to change your mind if you think its not the one, and you will be able to send it back for a refund. Please notify me if you would like to return your gown and I will provide you with the full address. You will need to send your gown or gowns back within 7 days of notifying us.


Please provide us with any tracking information to make your return as smooth as possible. It will need to be in the same condition as when it was sent with the bridal box, hanger and gown bag. The 360 ID tag will need to be still intact and any  evidence of tampering will void a refund.

PLEASE NOTE: the buyer will need to pay for return postage and we recommend that you insure on its return as it is the buyers responsibility until the gown is returned to us.